Frequently Asked Questions
Everything you need to know about your JDM Tackle Heaven order.
Where are your products shipped from?
All of our authentic JDM apparel and gear are shipped directly from our warehouse in Japan to ensure the highest quality and latest releases.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options via DHL or FedEx usually arrive within 3-5 business days.
Are the sizes listed in US or Japanese standards?
Our fashion items follow Japanese sizing standards, which tend to run smaller than US/EU sizes. We recommend checking our size guide or ordering one size up.
What is your return policy for apparel?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that return shipping costs to Japan are the responsibility of the customer.
Will I have to pay import duties or taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary by country.
Are your products 100% authentic?
Yes, we guarantee that all items sold on JDM Tackle Heaven are 100% authentic products sourced directly from licensed manufacturers in Japan.